Corona effect: more shipping companies change their cancellation terms
Canceled Asia departures, ships that move, ports that do not drop ashore or passengers. The Corona effect hits hard in many places, not least in the cruise industry. To alleviate customer concerns, more and more shipping companies are now leaving with changed booking conditions. Here are some examples.
Royal's answer: Cruise with Confidence
For example, Royal Caribbean has decided to allow travelers to re-book their cruise trips up to 48 hours before departure, precisely because of the prevailing concern for the COVID-19 corona virus.
- As the circumstances regarding the corona virus can change quickly, we want to offer our guests the opportunity to book their trips just before departure. We want the new conditions to make our travelers feel safe, says Richard Fain, CEO of RCCL.
The new conditions apply to both existing and new bookings departing before July 31, 2020. The traveler will be able to book a new cruise at the same price during 2020 or 2021.
The offer "Cruise with Confidence" is offered at Royal Caribbean's four global brands: Royal Caribbean International, Celebrity Cruises, Azamara and Silversea.
Norwegian Cruise Line's equivalent: Peace of Mind
Norwegian Cruise Line also changes its usual cancellation policy. The new rules go by the name “peace of mind” to signal that their customers should be able to book peacefully and then cancel without having to worry.
This applies now to all new and existing individual and group bookings departing from March 10, 2020 through September 30, 2020. Passengers can now, like Royal Caribbean, cancel up to 48 hours before the start of the trip (including excursions or hotel stays before the cruise booked via the shipping company). The price for a canceled trip is non-refundable but can be used to rebook to any NCL cruise departing no later than December 31, 2022.
72 hours in advance at Holland America Line
Holland America Line also gives its customers greater flexibility. For already booked cruises, the shipping company temporarily changes its cancellation policy so that customers can cancel departures until 31 May 2020. The amount paid is given as a credit (Future Cruise Credit, FCC) and can be used for a rebooking with departure in 2020 or 2021. Last day to book is December 31, 2020, and cancellation must be made no later than 72 hours prior to departure but no later than March 31, 2020.
For those who choose to keep their booking with departure until May 31, 2020, an "on-board credit" is automatically given as a thank you of USD 200 per cabin or USD 100 per person for cruises over 7 days and USD 100 / cabin or USD 50 per person for short cruises.
Within the new cancellation program "Book with Confidence", customers can also make a new booking by April 30, 2020, for cruises departing by October 15, 2020 and have full right to cancel for whatever reason and receive the full amount as FCC. The only requirement is that cancellation be made no later than 30 days before departure.
Another shipping company that is changing its plans is Virgin Voyages which is suspending its introduction of the vessel Scarlet Lady in March in New York. Instead, the ship cruises directly to its home port of Miami.
MSC Cruises, which has offices in Sweden, is looking to facilitate future new bookings by requiring lower deposits and adjusting the cancellation terms. Earlier bookings can be rebooked free of charge and adjusted cancellation terms also apply.
MSC Cruise's new temporary terms
NEW BOOKINGS FROM 11/3 2020
The down payment is reduced from 15% to SEK 500 per person for new bookings made until 31/5 2020, regardless of destination (does not apply to World Cruise) and departure no later than 30/11 2020.
For those who wish to re-book, the shipping company offers a free re-booking for cruises departing before 30/6 2020, regardless of destination (the conditions for any cancellation of the new booking are based on the original booking). Re-booking must be announced no later than 48 hours before departure for Cruise Only, 96 hours for Fly & Cruise, during the current opening hours. The new cruise must depart no later than 12 months and be within the same destination (example: one Mediterranean cruise can only be re-booked for another Mediterranean cruise).
For new bookings made 11/3 - 31/5 with departure before 30/6, it is now possible to cancel up to 21 days before departure and only lose the deposit of SEK 500. Does not apply to World Cruise. For cruises departing 30/6 onwards, regular cancellation conditions apply.
Normal flights, cancellation and cancellation conditions apply to flights.
OLD BOOKINGS TOM 10/3 2020
For cruises departing before 30/6 2020, regardless of destination, MSC Cruises now offers a free re-booking (the conditions for any cancellation of the new booking are based on the original booking). Re-booking must be announced no later than 48 hours before departure for Cruise Only, 96 hours for Fly & Cruise, during our opening hours.
The new cruise must depart no later than 12 months and be within the same destination (example: one Mediterranean cruise can only be re-booked for another Mediterranean cruise).
Cruises in the Mediterranean and Northern Europe with departures in March, April, May and June 2020: the cancellation cost up to 21 days before departure for the cruise is only the deposit (in ordinary conditions the cancellation cost is increased from day 59). For other cruises, regular cancellation conditions apply.
Normal flights, cancellation and cancellation conditions apply to flights.https://www.seafun.se/nyhet/corona-effekten-fler-rederier-andrar-sina-avbokningsvillkor/https://www.seafun.se/wp-content/uploads/2019/11/ncl_Encore_aerial_0083_low.jpghttps://www.seafun.se/wp-content/uploads/2019/11/ncl_Encore_aerial_0083_low-150x150.jpgHolland America LineNorwegian Cruise LineNewsRoyal Caribbean Internationalcancellation, corona, covid-19, cruise with confidence, cruise, cruise, peace of mindCanceled Asia departures, ships that move, ports that do not drop ashore or passengers. The Corona effect hits hard in many places, not least in the cruise industry. To alleviate customer concerns, more and more shipping companies are now leaving with changed booking conditions. Here are some examples. Royal's answer: For example, Cruise with Confidence Royal Caribbean has decided to ...Heidi RovenHeidi Rovenheidi@cobertura.seAdministratorSeaFun