Birka Cruises - overwhelmed by all the love from the customers
The cityscape at Slussen will not be the same for a while. Birka Cruises - voted for the ninth time as Sweden's best shipping company this year as well - this morning moved its only ship Birka Stockholm.
The ship, usually only called Birka, then slowly floated out of the quay for its transfer to Mariehamn where it will be moored waiting for it to resume its traffic. Planned date for it is currently April 14.
What do all the staff do in the meantime? Seafun turned to Marketing Manager Marcus Hammarström and asked exactly this.
- The short answer is that we are all currently working full time to contact all guests affected by canceled cruises to offer them to rebook for a trip later or get their money back. Our trips are covered by the Package Travel Act, so if a cruise cannot be carried out due to an extraordinary situation or an official decision, a full refund is given.
Given how quickly the situation has changed recently, we are closely following the events and the recommendations of the authorities., Marcus continues. Based on this, we then decide on future initiatives.
Invites guests to share their best moments
Birka greets his passengers for sharing their best moments on board in social media for so long. "Do you long for as much as we want to cruise again - share your best Birka moment here" says on their Facebook page with the closing phrase "Be afraid of each other greet friends on Birka Cruises".
- We are completely overwhelmed by all the love, peppery words and understanding we have received from our guests in recent days. That's what gives us energy to continue working these days, Marcus Hammarström finishes before Seafun lets him return to work.
The shipping company personally contacts everyone who is affected by canceled departures. For more information see Birka's website.https://www.seafun.se/nyhet/birka-cruises-overvaldigade-av-all-karlek-fran-kunderna/https://www.seafun.se/wp-content/uploads/2020/03/birka-lämnar-kaj.jpg?v=1584364649https://www.seafun.se/wp-content/uploads/2020/03/birka-lämnar-kaj-150x150.jpg?v=1584364649Birka CruisesBirka StockholmNewsBaltic SeaBirka, birka cruises, love, Mariehamn, regular customersThe cityscape at Slussen will not be the same for a while. Birka Cruises - voted for the ninth time as Sweden's best shipping company this year - this morning moved its only ship Birka Stockholm. The ship, usually only called Birka, then slowly floated out of the quay for its transfer to Mariehamn where ...Heidi RovenHeidi Rovenheidi@cobertura.seAdministratorSeaFun